F.A.Q.

How do I know if my order has been shipped??

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update.

If the tracking has not updated, please do not call the Post Office. They will not have any additional information to provide you. Sometimes tracking does not update right away. This does not mean your order has not shipped. It simply means the post office has not scanned the package. Please allow up to 5-7 business days (USA) for your order to arrive after you received the tracking number. International orders may take 15-20 business days to arrive. If this time has passed, and your order has not been delivered, please email me at beautymarkedcosmetics@gmail.com.

At times, you may receive a tracking number after normal business hours or during the weekend. This means your order has been processed and will be shipped the next business day. If you have not received and email with your tracking number after 3 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.

Also, please be sure your mailing address is complete and correct (including apt and house numbers) as we may not be able to change your address once the order is completed.


What shipping method do you use?

I ship via USPS (United States Postal Service) with delivery or signature confirmation. I offer first class standard shipping to the USA (5-7 business days), Signature Confirmation which is standard shipping with signature required upon delivery and Express shipping (1-2 business days). International orders may take up to 15 business days or longer to arrive.

You may track your order by visiting www.USPS.com.

The US Postal Service does not guarantee the delivery date and time of your package for standard/ first class mail. Guarantees are only available with Express mail. First-Class can take 3-7 days longer than normal to deliver during the holidays (especially during the month of December).

BeautyMARKED! Cosmetics is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any "reasonable" delay beyond our advertised delivery time-frames.


How is my order processed?

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours ( 7am – 7pm) or Holidays will be processed on the next business day. Most orders are processed with 24-48 hours after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email from BeautyMARKED! Cosmetics will indicate an actual processing time frame.


What will happen if my package is undeliverable to my address?

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at beautymarkedcosmetics@gmail.com and I will instruct you on how to proceed.

If I get your package in the mail, I will contact you via email to request an updated shipping address so that I can resend it to you.

A small return shipping fee will be invoiced to you to cover return shipping costs due to the invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package.

Please be sure to enter your address correctly to avoid delays in receiving your order.


Does BeautyMARKED! Cosmetics ship Worldwide?

Yes! I ship Internationally/Worldwide. All shipments to International addresses are sent via USPS.


What payment options do you accept?

I accept payments via Credit Card and PayPal in US Dollars only.

PayPal allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts securely without sharing your personal information.

Please be sure your billing and shipping address match your card to avoid delays.

I'm Sorry, I Do Not Accept:

CODs

Layaway plan

Personal Checks

Money Orders

**Please note PayPal” E-Check” payments take an additional 5 business days to process.

PayPal will not allow us to ship your order until they verify your payment has cleared.


Does anyone else see the information that I provide to BeautyMARKED! Cosmetics?

I respect your privacy. The information you provide will not be given to any third party.


Where can I buy BeautyMARKED! Cosmetics near me?

At this time, purchases can only be made online at www.beautymarkedcosmetics.bigcartel.com.


Are BeautyMARKED! Cosmetics tested on animals?

No! BeautyMARKED! Cosmetics are not tested on animals. All ingredients are listed.

 

Are the color shades exactly what is shown online?

I attempt to be as accurate as possible when describing our products online. Please keep in mind that monitors display colors differently. All items are photos taken of the actual item and are not digitally made, graphics or Photoshopped.

Try setting your monitor to a resolution of 1024 x 768 or higher (1280 x 800, etc.). Check your computer documentation for the optimum setting for your particular monitor. This site is best viewed with Safari, Google Chrome, Firefox, or Internet Explorer 8.0 or higher and a minimum monitor resolution of 1024 x 768.

Please feel free to email me at beautymarkedcosmetics@gmail.com with questions about specific colors, and I will be happy to provide you with any additional description that is available prior to making your purchase.


Do you accept wholesale orders?

For information regarding wholesale orders, please email beautymarkedcosmetics@gmail.com


Do you offer Promotional / Coupon Codes?

Periodically, BeautyMARKED! Cosmetics will offer promotional codes. One (1) Offer Code may be used per order.

Coupon codes cannot be applied to sale or bundled items.

Any current codes CANNOT be applied to a previous purchase. Adjustments will not be made.

The coupon code is entered at check out.

To ensure you are notified of any new items, sales and promotions please join the VIP list.


How do I check on or contact someone about an order I have placed?

For questions regarding the status of your order, or any other questions, please email me at beautymarkedcosmetics@gmail.com 



What is your return policy?

I will gladly accept exchanges only within 5 days of receiving your order. Items must be unused with seals intact.

I will not accept any exchanges that are unsealed and or used.

I reserve the right not to accept an exchange for any reason.

Customers are responsible for return shipping cost unless the issue is on our end.

A small fee will be invoiced to you to mail the exchanged item back to you.

 I do not give refunds or credits at this time. All sales are final.

Please email beautymarkedcosmetics@gmail.com for any other questions or concerns. A representative will respond within 24-48 hours.


Please return unused/sealed lipsticks to:

BeautyMARKED! Cosmetics

PO Box #225

Los Alamitos, CA 90720



What if my order is incorrect or is missing an item?

While I try my best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the merchandise may be damaged during the shipping process. In these situations I want to do everything I can to fix the error as quickly as possible. If I made an error in the fulfillment of your order (e.g. you received an item you did not order), follow the instructions below. I will let you know what I can do and the time frame in which I can do it. In either case, I will need the incorrect item returned to me in new, sealed and unused condition. Go to the Return Policy for more details about returning your package.

All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent in shipping, please contact me within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package.

If you do not contact me within 24 hours, BeautyMARKED! Cosmetics will not be responsible for the items. *I reserve the right not to accept certain damaged items. I have no control of the weather.

Please do not leave lipstick in direct heat for a long period of time as this may cause it to melt.


After my order is submitted, can I make changes to it or cancel it?

I will attempt to make the change to your order within the same day your order is made. Please keep in mind if you are attempting to make a change to an item (choosing a different color), please be sure it is of equal or lesser value.

If you make an error or you want to cancel your order after it has been processed and shipped, my apologies, but I will not be able to cancel the order or issue a refund. Please email beautymarkedcosmetics@gmail.com.